Frequently Asked Questions

Trial requests can be made by visiting our rMove page.

Participating in an rMove trial gives you the same app experience as our survey participants. You’ll see how we ask survey participants to log their travel to help us understand regional transportation patterns.

It takes about 10 minutes to sign up for a trial. Once you sign up, we’ll provide in-app instructions for logging your travel and completing the trial. Individuals using rMove will spend approximately 5-10 minutes each day reporting their travel.

Incentives are not provided for participating in an rMove trial.

rMove will detect all types of travel and you will be able to complete trip surveys following these trips. Don’t forget that short trips, such as walking the dog, count too.

We are committed to protecting the confidentiality, integrity, and security of your personal information. We take this responsibility seriously. We will not disclose or share personal information we collect from you except as required by law. Our Privacy Policy is intended to help you understand how we collect and safeguard your information.

Please check your junk or spam folder. If you don’t see it there, please click here to contact us.

Please try turning your phone off and back on. This should reset your location settings and get the app to record your trips.

Your trip surveys should populate when you open the rMove app. If you still don’t see any trip surveys to answer, please restart the phone.